RETURN PROTOCOL

1.0 GENERAL DIRECTIVE

We stand behind the equipment we deploy. If you are not satisfied with your purchase, you may initiate a return within 30 Days of receipt, subject to the protocols defined below.

2.0 ELIGIBILITY CRITERIA

To qualify for a return, the equipment must meet the following standards:

• Item must be unused and in original condition.
• Must include all original packaging, manuals, and accessories.
• Proof of purchase (Order ID) is required.

3.0 NON-RETURNABLE ASSETS

The following categories are classified as non-returnable:

• Hazardous materials (e.g., opened lithium batteries).
• Customized or special-order equipment.
• Items marked as "Final Sale" or "Clearance".

4.0 DAMAGED ON ARRIVAL (DOA)

If equipment arrives damaged or defective, you must report it to Command within 48 hours of delivery. We will issue a prepaid return label and deploy a replacement immediately upon verification.

5.0 REFUND EXECUTION

Once your return is received and inspected at our logistics center (approx. 3-5 business days), we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original method of payment within 7-10 business days. Note: A restocking fee of 15% may apply to non-defective returns.

6.0 INITIATE RMA

To start a return authorization request, contact logistics: